Tunnel Pass for BLS Car Transport Service

If you top up your Tunnel Pass with CHF 250.00, you will receive a bonus of CHF 50.00. This gives you a total of CHF 300.00 available for travel. 

You benefit from the bonus from as few as four journeys per year. For example, a journey on the Brig–Iselle route costs CHF 27.00. Four journeys per year amount to CHF 108.00 in travel costs. Over the three-year bonus validity period, this corresponds to journeys worth CHF 324.00.

As the bonus amounts to CHF 50.00, you can make full use of it with this travel frequency. This is why the Tunnel Pass is considered cost-effective from as few as four journeys per year.

The Tunnel Pass is available exclusively through the BLS webshop. To purchase one, you need a user account with a personal SwissPass login for identification purposes. A valid address must be stored in your SwissPass login. One Tunnel Pass can be purchased per user account. 

You can order the Tunnel Pass either with credit already loaded or without an initial top-up. If you order it without credit, you can load the desired amount when collecting the card at a staffed ticket counter. At the counter, you can pay using all common payment methods, including TWINT and Reka.

A user account in the BLS webshop is required to purchase a Tunnel Pass. In addition, the card must be linked to your user account and activated once when it is collected. 

After activation, you can top up your Tunnel Pass at any time through your user account or directly at a staffed ticket counter.

To purchase a Tunnel Pass, you need a user account in the BLS webshop with a personal SwissPass login. One Tunnel Pass can be purchased per user account.

If you would like to manage multiple Tunnel Passes in the future, you will need multiple user accounts in the BLS webshop, each with a different SwissPass login and a separate email address.

A Tunnel Pass can also be ordered in the BLS webshop without an initial top-up.
The Tunnel Pass card must then be collected from a staffed ticket counter in Kandersteg, Goppenstein or Brig and topped up there for the first time. The Tunnel Pass is ready for use only after this initial top-up.

You can top up your Tunnel Pass online through your user account with all common credit and debit cards as well as TWINT, starting from an amount of CHF 150.
Alternatively, you can top up your Tunnel Pass at the staffed vehicle transport ticket counters in Kandersteg, Goppenstein or Brig. Further information can be found at bls.ch/tunnelpass.

Top-ups are only possible from CHF 150 onwards. This enables us to comply with legal requirements relating to customer credit balances, including anti-money laundering regulations, and to keep the administrative effort for management and accounting as low as possible.

Your user account gives you a complete overview of your Tunnel Passes at all times. You can view:

• all your Tunnel Passes
• the current balance of each Tunnel Pass
• your journey history under “Transactions”
• the status of your Tunnel Passes, e.g. ready for collection, valid or expired
• top-up options when the balance falls below CHF 150.00, displayed with the status “Top up”
• pending top-ups (next available balance)
• available balance (active balance)

This allows you to manage your Tunnel Passes easily and access important information online at any time.

A SwissPass login is required to access your BLS webshop user account. The management of your username, password, two-factor authentication and personal login details is handled through SwissPass. The terms and support processes of Alliance SwissPass apply.

If you experience login issues, please contact SwissPass Support directly.

This message means that a Tunnel Pass is already linked to the SwissPass login you are using.

There may be several reasons for this:

• You have already purchased a Tunnel Pass.
• You signed in using the wrong SwissPass login, for example your private login instead of your business login.
• You ordered a replacement card after losing a Tunnel Pass. The new card remains linked to the same user account.
• You registered another person’s Tunnel Pass (e.g. your parents’ card) in your user account.

Important: Only one Tunnel Pass can be managed per user account. If you wish to manage multiple Tunnel Passes, you will need separate user accounts with different SwissPass logins, or you must apply for a company Tunnel Pass.

In your BLS webshop user account under “Transactions”.

Why do I need a SwissPass login for the Tunnel Pass?

To order, use and manage the Tunnel Pass, you need a user account in the BLS webshop. You sign in using your SwissPass login.
The login ensures secure identification and protects access to your personal credit balance. In your user account, you can check your balance at any time, top up credit and manage your Tunnel Passes independently.
Please make sure that the SwissPass login is registered to the person who uses and manages the Tunnel Pass.

How do I create a SwissPass login as a private customer?

If you already have a SwissPass login for public transport, you can continue using it.

If you do not yet have a SwissPass login, you can create one free of charge at swisspass.ch. Please make sure that you create the SwissPass login using your personal details (date of birth and address). The login must be registered to the person who uses and manages the Tunnel Pass.

For the Tunnel Pass, the SwissPass login is used exclusively for secure identification when accessing your user account in the BLS webshop.

Your Tunnel Pass contains personal credit. The SwissPass login ensures that this credit is uniquely assigned to you and protected from unauthorised access.

Can I create a SwissPass login even if I do not have a SwissPass account for public transport?

Yes. You can create a SwissPass login even if you do not have a SwissPass account for public transport. 

For the Tunnel Pass, the SwissPass login is used exclusively for secure identification and access to your user account in the BLS webshop. Online tickets and your Tunnel Pass credit are stored neither in your SwissPass account nor on your SwissPass card.

Can I use my existing SwissPass login?

Yes. If you already have a SwissPass login for public transport, you can continue to use it.

However, you are not required to use your existing SwissPass login. If needed, you can create a new SwissPass login, for example for a shared household.

Where can I find instructions for creating a SwissPass login?

You can find all relevant information at swisspass.ch. If you need assistance, our Travel Centre taff will be happy to help you personally.

Can I create a SwissPass login from abroad?

JYes. A SwissPass login can also be created if you live outside Switzerland. You will need a valid email address and your personal details.

Do companies also need a SwissPass login?

Yes. Companies also require a SwissPass login to use the BLS webshop.

If you would like to manage multiple Tunnel Passes centrally, you need a company account. To do so, register your company in the BLS webshop using your Company Identification Number (UID). Once approved, you can purchase multiple Tunnel Passes and manage them centrally through your company account.

Why does my company also need a SwissPass login?

A login is required to use and manage the Tunnel Pass. As the BLS webshop is based on the SwissPass login system, it is also required for business customers. The login ensures secure management of credit balances and purchased products.

How do I create a SwissPass login for my company?

When creating the SwissPass login, you may use your company’s email address and postal address.

In the “First Name” and “Last Name” fields, please enter the responsible contact person rather than the company name. This is because SwissPass is fundamentally designed around personal identification.

The SwissPass login is used solely for signing in to and identifying yourself in the BLS webshop and is independent of your personal SwissPass login used for public transport tickets.

Important regarding the email address: As a company, you will manage your Tunnel Passes independently through your BLS webshop user account, so you need access to the associated SwissPass login. To ensure that this access is not tied to one individual’s personal login, we recommend creating a new SwissPass login using a generic company email address (e.g. info@company.com).

Your current balance, including any bonus credit, as well as the validity period of your Tunnel Pass, can be viewed at any time in your user account.

The amount you top up yourself remains valid for 10 years. The bonus remains valid for 3 years.

When using the Tunnel Pass, the amount you have topped up yourself is always used first, followed by the bonus.

Any unused bonus balance expires after 3 years. The credit you have paid for yourself remains available until the end of its 10-year validity period.

Cash payouts or refunds of credit and bonus amounts are not possible.

Yes. When you top up your Tunnel Pass again, the validity period of the existing bonus is automatically extended by 3 years.

Your topped-up credit is used first to ensure that the amount you paid in is fully used. The bonus is an additional benefit and is only used once your topped-up credit has been exhausted.

The bonus is valid for three years. Any unused bonus credit expires at the end of this period.

The credit you have topped up yourself is unaffected and remains valid for ten years.

The bonus is an additional benefit for frequent users of the car transport service. For this reason, the credit you have topped up yourself is always used first when travelling, and only then is the bonus used.

The bonus is valid for 3 years. On the one hand, this encourages customers to use their credit within this period. On the other hand, it takes into account legal requirements relating to the management of customer credit balances, including anti-money laundering regulations.

If you do not use the entire bonus within 3 years, you do not lose the credit you have paid for yourself. This credit remains valid for 10 years. The full benefit of the bonus is therefore available to customers who use all of their credit within the bonus validity period.

In short: The bonus rewards regular use of the car transport service. Customers who use their credit frequently can make full use of the entire bonus. Customers who travel less often still retain their self-funded credit for 10 years.

Refunds of credit are generally not available.

Your topped-up credit is valid for ten years. The bonus is valid for three years.

If you top up your Tunnel Pass while there is still credit available, the new amount will initially be displayed as “Next available balance”.

Your active balance (top-up amount and bonus) is always used first. Only once this balance has been fully used up will the next available balance automatically become your active balance and be used for your journeys.

The next available balance is displayed in light grey in your user account. This allows you to see at a glance which balance is currently being used and which balance will be used later.

Important: With every top-up of CHF 150 or more, the validity period of the existing bonus is extended by 3 years from the new purchase date.

No. You need your SwissPass login to sign in to the BLS webshop. To use BLS Car Transport Service, you need the separate Tunnel Pass card.

The Tunnel Pass can be used to purchase travel for the following vehicle categories:

At staffed vehicle transport ticket counters:

• Bicycles, motorcycles / trikes
• Trailers / caravans up to 3.5 t
• Motorhomes up to 5 t

At the self-service lane:

• Vehicles up to 3.5 t and a maximum of 9 seats, without a trailer

Valid on the Kandersteg–Goppenstein and Brig–Iselle routes.

No. The Tunnel Pass is only valid for vehicle transport products and for journeys on the Kandersteg–Goppenstein and Brig–Iselle routes.
See also: “What can I buy with the Tunnel Pass?”

The Tunnel Pass card can be collected at a staffed vehicle transport ticket counter in Kandersteg, Goppenstein or Brig using the collection invitation with QR code.

No. The Tunnel Pass card can only be collected in person at a staffed vehicle transport ticket counter in Kandersteg, Goppenstein or Brig.

You can find the collection invitation with the QR code for your Tunnel Pass card in your user account or in the inbox of your email account.

The current fare at the ticket counter always applies. This amount is deducted for each journey and displayed in your user account under “Transactions.”

You can block and replace a defective or lost Tunnel Pass card free of charge. Your existing credit will be transferred to the new Tunnel Pass.
Report the loss in your user account. You will immediately receive a collection invitation with a QR code for a replacement card. Present it on your next journey at a staffed ticket counter in Kandersteg, Goppenstein or Brig. Your new Tunnel Pass card will be issued directly on site.

Contact a staffed ticket counter at the loading station. The staff will help you continue your journey. Afterwards, you can order a replacement card free of charge in your user account (see “Lost Tunnel Pass card”). Your existing credit will be transferred to the new Tunnel Pass.

Yes. Private customers may share their Tunnel Pass with people living in the same household as the holder of the associated SwissPass login.

No. The Tunnel Pass is only valid on the Kandersteg–Goppenstein and Brig–Iselle routes.

Yes, for vehicles with a maximum gross weight of 3.5 tonnes and up to 9 seats, without a trailer.

Simply hold your Tunnel Pass card against the RFID reader marked “Tunnel Pass” at the ticket machine. Take your receipt and the access barrier will open automatically.

Yes. The self-service lane is not exclusively available to Tunnel Pass customers.
Travellers without a Tunnel Pass or without an online ticket can also purchase their ticket directly at the machine and pay by debit or credit card.
The machine is available for:

• Vehicles up to 3.5 tonnes
• Vehicles with a maximum of 9 seats
• Vehicles without a trailer
• Motorhomes up to 5 tonnes

This allows us to keep up to three lanes open simultaneously during peak periods, reduce traffic congestion and shorten waiting times for all travellers.

You have two options:

Tunnel Pass for companies with multiple vehicles

If you would like to manage multiple Tunnel Passes in the BLS webshop and benefit from attractive discounts of up to 40%, you can apply for a company Tunnel Pass.
This allows you to manage multiple Tunnel Passes centrally through a company account.

LKW Pass for companies with large and heavy vehicles

Does your company regularly use the Lötschberg car transport service with large or heavy vehicles? Or would you prefer us to handle the management of your journeys and billing?
If so, the LKW Pass is the right solution.

With the LKW Pass, you benefit from simple monthly invoicing and attractive volume discounts.

Despite its name, the HGV Pass is not only intended for transport companies. Businesses with passenger cars, vans or smaller vehicle fleets can also benefit from it.

Current discount levels can be found at bls.ch/lkwpass.

Company Tunnel Pass

The Company Tunnel Pass is designed for businesses that want to manage multiple Tunnel Passes themselves.
You benefit from a discount of approximately 40% on journeys and can manage all cards centrally through your company account in the BLS webshop.
There you can view at any time:

• The balances of your Tunnel Passes
• Your journey history
• Credit balances that are due to expire soon

Drivers each require their own Tunnel Pass card with sufficient credit loaded.

Vehicles up to 3.5 tonnes and with a maximum of 9 seats can also use the self-service lane.

LKW Pass

With the HGV Pass, travel is billed monthly by invoice.
Drivers present their HGV Pass at a staffed ticket counter and travel without having to load credit in advance.
You benefit from a base discount of 10% plus additional discounts based on your turnover volume.

Current discount levels can be found at bls.ch/lkwpass.

You need a company account if you want to manage multiple Tunnel Passes centrally through a single user account.

Yes.

A UID number is required to qualify for a Company Tunnel Pass.

A UID (Company Identification Number) is your company’s unique identification number in Switzerland (format: CHE-123.456.789).

To store and manage more than one Tunnel Pass in a single user account, registration as a business customer is required.

• Register your company as a business customer in the BLS webshop. You will need your Company Identification Number (UID).
• BLS will review your application. Processing usually takes around 5 working days.
• Once approved, you can manage and top up your Tunnel Passes through your company account.
• Collect your Tunnel Pass cards. Cards can be collected from a staffed vehicle transport ticket counter in Kandersteg, Goppenstein or Brig using the collection invitation and QR code. Collection can also be carried out by the respective drivers.

For information on creating a SwissPass login for companies, see the relevant question above.

Yes. A company account allows multiple Tunnel Passes to be managed and topped up centrally.

No. Collection invitations can be distributed to individual drivers, who can then collect their cards separately at a staffed ticket counter.
The account administrator does not need to handle all collections personally.