Lost Property Service

The SBB lost property system, with which BLS works closely, allows you to conveniently report lost items online or directly at your local travel center. Items that have already been found are checked against lost property reports on a daily basis. After 4 and 10 days, you will receive a notification—by text message, email, or letter—regarding the current status of the search.

Online form

The easiest and fastest way to report a lost item is via the online form. It is available around the clock and is free of charge.

How it works:

1. Enter a lost property report

2. Describe your item from the outside in (e.g., bag with brand and appearance, then the contents)

3. Check the results displayed. If your lost item is among them, simply follow the further instructions.

4. As soon as your item has been found, we will inform you immediately. You will receive another message as soon as it is ready for collection.

Please note that a fee will be charged for collection.

Collection until December 31, 2025:

• CHF 5.00 with GA Travelcard
• CHF 10.00 with a Half-Fare Travelcard or annual Travelcard
• CHF 20.00 without a Travelcard

Collection from January 1, 2026:

• CHF 20.00 standard
• CHF 10.00 with GA Travelcard
• Electronic items (mobile phone, laptop, tablet/iPad) or bulky items (bicycle, e-scooter, stroller) Standard CHF 25.00, with GA Travelcard CHF 15.00

If you have lost an item on the bus, the following information is particularly helpful:

If possible, please provide us with the date of travel, the approximate time, and the bus line and direction of travel. This information will make the search much easier.

Note on perishable goods

Food and other perishable items cannot be stored. A fee may be charged depending on the amount of work involved.

Drop-off points for items found on the bus

Lost property left on our buses is handed in by the driving staff at the following locations:

If you find an item on the train or at the station, you can hand it in at a staffed ticket counter.
You can find an overview of station counter opening times here: